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India’s most Trusted No.1 Sports and Supplements store with Authentic GST TAX Invoice.

Toll Free: 1800 266 1313


Toll Free: 1800 266 1313
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Get Products delivered to your door step within 2 hours. Service Available in Thane and Mumbai City Only.

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THE NO.1 SUPPLEMENT BRAND OF USA
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Account FAQ's

To Register with Bignlean.com’s ‘My Account’ the steps are as follows:

  • Enter your Mobile Number.
  • Click on ‘Continue‘.
  • You will receive an ‘OTP‘ on your mobile number.
  • Enter ‘OTP‘.
  • Enter your ‘Password‘, ‘Email‘, and ‘Your Name‘.
  • Click on ‘Sign Up‘ and provide the mandatory details.

You have successfully registered for Bignlean.com’s ‘My Account’.

‘My Account’ is a place where you can manage or edit your orders and personal data like phone numbers, shipping address, billing address, email id, track your order status, customise your wishlist, view your order history, change your password, etc.

My Account -> My Profile/My Orders 

There are 3 ways to login with Bignlean.com.

  • Login with email id and password
  • Login via OTP

Simple login is only available to Bignlean.com registered users.

  • Enter ‘Username‘ or ‘Email Address‘ or ‘Mobile Number‘.
  •  Enter ‘Password‘.
  •  Click ‘Login‘.

Login via OTP:

  • You need to visit our website sign up page and click on “Login via OTP“.
  • Enter your Mobile Number and click on “Send OTP“.
  • You will receive a 6 digit code on your mobile phone.
  • Enter the code and click “Login“.
  • You will successfully login to your account.

We use SSL certification in checkout method to make sure that a customer’s personal and payment information are often encrypted (secured).

Please Note: All the payment modes (Credit/Debit card, Netbanking, Wallets) are encrypted for the online purchase with Bignlean.com

You can go to ‘My Order‘ -> ‘View Order‘ -> ‘Cancel Order‘. Once the order is shipped, you cannot cancel it. In case, the order is shipped, you can reach us on Bignlean (10 am to 6 pm business days) or please drop an email to [email protected] with the Payment confirmation email receipt. Our customer care executive will help you out in the cancellation process.

Please reach us on bignlean (10 am to 6 pm business days) or drop an email to [email protected] with the Payment confirmation email receipt and we will initiate the concern and process the order as per your request.

It is a simple code we often issue that on all our platforms to deliver you the best deals on your purchase with Bignlean.com which benefits you in the form of discounts or freebies.

A Coupon Code is system generated codes which are applicable to the dedicated product itself and cannot be combined with other codes.

Payment FAQ's

It is one of the payment methods where you make a purchase online and you pay at your doorstep after receiving the product. If someone is not comfortable with the online payment they can opt for this mode of payment. We only accept hard cash in COD payment mode and no card payment at your doorsteps.

Please Note – COD payment option may not be available on certain remote locations based on Courier Service.

You should only pay the amount which is printed on the Invoice, no need to pay extra for the courier boy.

Please Note: Only pay the amount which is printed and not manually hand-written, if you wish to pay the courier boy extra then it is completely your wish, we shall not be held responsible for the same.

For certain remote locations, our logistics partner does not offer the Cash on Delivery option (COD). Also, some products do not come under the COD payment format.

Based on your location and product selection, you might not be eligible for the Cash on Delivery method option, but you can always use payment method like Credit/Debit Card, Net banking, Wallet payment etc. to purchase with us. No constraint on these methods.

There are 2 methods to make a purchase on Bignlean.com, Prepaid Payment and PostPaid Payment.

There are zero hidden charges when you make a purchase on Bignlean.com. You would be charged extra for the expedited delivery (Shipped via Air) if you wish to get the product within 3-5 working days. No charges for standard delivery and amount which you see on the checkout page will be the final amount to pay. You will get the product within 5-7 working days.

Note – Shipping Charges are purely based on the Service availability in certain Areas/pin code.

Credit cards
After opting for Credit Card in payment method, you will be redirected to the payment gateway. For Credit Card payment, you have to enter your 16 digit card number, expiry date, 3-digit CVV number (back of your card).

Debit Card

After opting for Debit Card in payment method, you will be redirected to the payment gateway. For Debit Card payment, you have to enter your 16 digit card number, expiry date, 3-digit CVV number (back of your card).

Note – We accept all leading and major Credit/Debit Cards. Our payment gateway is secured with SSL certification.

Initial Step:

Please reach us on bignlean (10 am to 6 pm business days) and provide us with the details like order number, product details, and payment mode used while making a purchase or else you can write to us at [email protected] mentioning the same above details.

Next Step:

  • Our customer support team will check if your debited amount is received in our payment gateway then we will process your order or we will refund you within 5-7 working days as per your choice.
  • If your debited amount is received by any 3rd part payment gateway (for e.g Paytm or Mobikwik) then we will raise the concern to the 3rd party and will guide them to initiate the purchase process or refund within 5-7 working days as per your preference.

Further Step:

If the amount received in your bank gateway/credit card gateway then you can contact your bank and can raise the concern, the time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this.

Please Note – If your bank denies your stored amount in their respective gateway then we request you to mail us with your bank statement (date of deduction to till date).

EMI payment option is only available under Zest and Simpl Checkout. The further EMI options is available under Razorpay Option.

You have to make a payment through Credit Card of all leading banks. You can choose from the available option as per your convenience.

There is NO minimum order for availing EMI payment option, you can order the least priced products too, and there is no processing fee charged for availing EMI option. Interest charges may be applicable as per shown on the screen on the payment page.

The process of choosing the EMI option as follows:
• After adding the product to the cart
• Select Zest / Simpl Money option at the payment page
• You will be redirected to Simpl / Zest PopUps.
• Follow the further instruction to avail EMI’s.

We have displayed a table with the EMI rates and amounts for that item across different EMI tenures and banks.

In case of cancellation or return, interest charged by the bank till that time will not be refundable under any circumstances. Partial cancellation is allowed.

Please Note – EMI purchases need to be made on a single credit card and cannot be split across multiple cards. No down payment facility is currently available.

Only if the mode of payment was Paytm Wallet while making the purchase then only you will get Paytm cashback.

Product FAQ's

The product should be sealed pack and there will be an importer sticker with MRP and should display the import date & FSSAI of the importer. The batch number can be confirmed with the Brand and from the importers also.

You cannot order a ‘Sold Out‘ marked products but, there is an option to notify via email when the products will be available in stock.

You will get a confirmation SMS on your registered phone number. You will also receive the confirmation Email on the registered mail ID along with the Order ID, Shipping address and the products you have purchased.

Please refer to our Authenticity Page by clicking on below Link.

We have mentioned the details of each Importer and Brands imported by the importer. Bignlean.com Authenticity Checker.

To verify the authenticity and genuineness of the product you need to verify the hologram of all the authorized importers on each product shipped by us. You can also send us the batch number and expiry date images of the received product and we can get it reviewed by the importers and the brands directly.

You can also call on the helpline number provided by the importer on the hologram attached and get verified all your queries. In case you are still not sure you can drop a mail to the brand’s official email id and get the product verified directly from them. We can also help you in getting your queries resolved by following up with the manufacturer directly on behalf of you and looping you in every mail.

Please revert if you have any further queries. For checking the authenticity.

You should check MRP Sticker, Hologram, Batch Number, Importer’s Sticker, Expiry Date, Packaging and Nutritional Facts before opening the product.

Please Note: Raise your concern within 7 business days from the product receiving date. If the product is found open before checking all these factors, then the product will not be accepted for return.

Shipping FAQ's

We deliver most of our orders through courier partners like

  • Blue Dart (Air/Surface)
  • FedEx (Air/Surface)
  • Delhivery (Air)
  • Wow Express (Air)

There are some remote areas and locations which are not served by our courier partners. Currently, we serve on PAN India level and don’t ship Internationally.

Please Note: Based on your order weight, it will be shipped via surface or air.

Bignlean.com Provide 2 delivery Options Standard and Expedited.

Standard Delivery is a Surface Shipment and usually takes 5-7 working days in Metros and 7-9 working days rest of the places. Since the warehouse is located at Mumbai, it usually takes 3-5 working days to get the order delivered in Mumbai and rest of Maharashtra.

Expedited Delivery is Air Shipment and takes 3-5 working days all over India.

Please Note: The mentioned days may differ due to Natural Calamities, Strikes, National Holidays, Festive Seasons, Courier Strikes, and other Political Issues.

Once the order is dispatched from Bignlean.com warehouse, you will be notified on your registered email address (Check Spam in case it is marked as spam) and an SMS on your registered number.

Email and SMS contains the link where you can track your order.
Alternatively, you can also go to ‘My Account‘ section -> ‘My Order‘ and track the shipment.

Bignlean.com is the only online & offline supplement store in India that can truly guarantee authenticity.

Bignlean.com has been in the health and fitness industry for several years. We have been supplying nutritional products such as weight loss supplements, protein weight loss supplements, dietary products, and much more. With over a huge population of happy customers, we aim to spread the joy of good health among others. Our online supplement store is your ultimate destination for getting all the desired health and fitness products. From protein powder, fat burners, to organic whey protein we supply it all! Top quality products, great customer support, competitive rates, attractive offers, all under a single roof – Bignlean.com. We work hard to make you reach your goals our products along with you following proper diet and exercise. We are available to guide you at every step of shopping the supplements.

Whether it’s your first step towards the fitness goal or you are an existing professional, we can help. We have a vast range of health supplements categorized as per their qualities in our online shop. Happy Shopping.

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