It is one of the payment methods where you make a purchase online and you pay at your doorstep after receiving the product. If someone is not comfortable with the online payment they can opt for this mode of payment. We only accept hard cash in COD payment mode and no card payment at your doorsteps.

Please Note – COD payment option may not be available on certain remote locations based on Courier Service.

You should only pay the amount which is printed on the Invoice, no need to pay extra for the courier boy.

Please Note: Only pay the amount which is printed and not manually hand-written, if you wish to pay the courier boy extra then it is completely your wish, we shall not be held responsible for the same.

For certain remote locations, our logistics partner does not offer the Cash on Delivery option (COD). Also, some products do not come under the COD payment format.

Based on your location and product selection, you might not be eligible for the Cash on Delivery method option, but you can always use payment method like Credit/Debit Card, Net banking, Wallet payment etc. to purchase with us. No constraint on these methods.

There are zero hidden charges when you make a purchase on Bignlean.com. You would be charged extra for the expedited delivery (Shipped via Air) if you wish to get the product within 3-5 working days. No charges for standard delivery and amount which you see on the checkout page will be the final amount to pay. You will get the product within 5-7 working days.

Note – Shipping Charges are purely based on the Service availability in certain Areas/pin code.

Credit cards
After opting for Credit Card in payment method, you will be redirected to the payment gateway. For Credit Card payment, you have to enter your 16 digit card number, expiry date, 3-digit CVV number (back of your card).

Debit Card

After opting for Debit Card in payment method, you will be redirected to the payment gateway. For Debit Card payment, you have to enter your 16 digit card number, expiry date, 3-digit CVV number (back of your card).

Note – We accept all leading and major Credit/Debit Cards. Our payment gateway is secured with SSL certification.

Initial Step:

Please reach us on bignlean (10 am to 6 pm business days) and provide us with the details like order number, product details, and payment mode used while making a purchase or else you can write to us at [email protected] mentioning the same above details.

Next Step:

• Our customer support team will check if your debited amount is received in our payment gateway then we will process your order or we will refund you within 5-7 working days as per your choice.
• If your debited amount is received by any 3rd part payment gateway (for e.g Paytm or Mobikwik) then we will raise the concern to the 3rd party and will guide them to initiate the purchase process or refund within 5-7 working days as per your preference.

Further Step:

If the amount received in your bank gateway/credit card gateway then you can contact your bank and can raise the concern, the time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this.

Please Note – If your bank denies your stored amount in their respective gateway then we request you to mail us with your bank statement (date of deduction to till date).

EMI payment option is only available under Zest and Simpl Checkout. The further EMI options is available under Razorpay Option.

You have to make a payment through Credit Card of all leading banks. You can choose from the available option as per your convenience.

There is NO minimum order for availing EMI payment option, you can order the least priced products too, and there is no processing fee charged for availing EMI option. Interest charges may be applicable as per shown on the screen on the payment page.

The process of choosing the EMI option as follows:
• After adding the product to the cart
• Select Zest / Simpl Money option at the payment page
• You will be redirected to Simpl / Zest PopUps.
• Follow the further instruction to avail EMI’s.

We have displayed a table with the EMI rates and amounts for that item across different EMI tenures and banks.

In case of cancellation or return, interest charged by the bank till that time will not be refundable under any circumstances. Partial cancellation is allowed.

Please Note – EMI purchases need to be made on a single credit card and cannot be split across multiple cards. No down payment facility is currently available.